Salesforce delivery for government and regulated industries
Seers Digital is a Salesforce Consulting Partner delivering Public Sector Solutions, Field Service, OmniStudio, Experience Cloud and Financial Services Cloud for Australian agencies and regulated organisations. Our certified team builds licensing, case, benefit and payment processes that hold up to audit, including in PROTECTED environments.
What we do with Salesforce
We focus on the work agencies buy Salesforce for: licensing and permits, grants and benefits, case management, field service for critical assets, and the citizen portals and payments in front of them. Our team has delivered Public Sector Solutions Business Rules Engine and Benefit Management work for federal government, runs a multi-application Salesforce platform at PROTECTED for a Commonwealth agency, and has been appointed Salesforce implementation and integration partner for a Commonwealth agency's multi-year program. For banks and lenders, we deliver Financial Services Cloud alongside core banking platforms.
We build with the platform rather than around it. OmniStudio guided processes and configured business rules come before custom code, Copado DevOps keeps releases controlled and auditable, and MuleSoft connects Salesforce to the systems around it. The result is an org your own team can maintain after we hand it over.
Our work is led and delivered by Australian-based teams, with security-cleared personnel where required, under an ISO/IEC 27001:2022 certified management system, with data residency and auditability treated as design constraints and not afterthoughts.
Where we help
Public Sector Solutions
Licensing, permits, inspections, grants and benefit management on Salesforce Public Sector Solutions, including Business Rules Engine and Benefit Management.
Guided processes with OmniStudio
OmniScripts, FlexCards and Integration Procedures for applications, assessments and staff workflows that are configured rather than coded.
Portals and payments
Experience Cloud portals for citizens, providers and partners, with PCI DSS aligned, tokenised payments that keep card data out of Salesforce.
Field Service
Salesforce Field Service for asset maintenance, inspections, work orders, scheduling and mobile crews, for critical infrastructure, utilities and regulated field operations.
Secure platforms and DevOps
Multi-application orgs with one security model, Copado release management, and environments built for OFFICIAL: Sensitive and PROTECTED workloads.
Integration and data
MuleSoft and API integration with finance, identity, document and legacy systems, including Microsoft 365 and Azure where agencies run them, plus data migration off ageing case and licensing platforms.
Testing, support and managed services
Functional, integration and automated regression testing, then release management and enhancements through Seers Care after go live.
- Salesforce Public Sector Solutions
- Business Rules Engine and Benefit Management
- OmniStudio guided processes and FlexCards
- Customer and citizen portals
- Secure online payments (PCI DSS aligned, tokenised)
- Sales Cloud and Marketing Cloud
- Integration with Microsoft 365, Dynamics 365, Azure and Fabric
- Data migration from legacy case and licensing systems
- Managed support through Seers Care
- Salesforce testing, integration testing and regression automation
Working in banking or lending? See our financial services capability.
Running field crews or critical assets? See our critical infrastructure capability.
Our delivery method
- 01
Discovery
A fixed scope discovery that maps your processes, data, integrations and obligations before anyone writes a user story.
Design gate
- 02
Design and reusable foundations
A target architecture, data model and reusable components that set out how Salesforce fits your wider estate.
Design gate
- 03
Agile build cycles
Iterative build in short cycles, with your people reviewing working software rather than documents.
Release gate
- 04
UAT and go live
User acceptance testing with your team, then a planned go live and transition into managed support through Seers Care.
Go live gate
Each stage closes with a formal gate: a design gate before build, a release gate before each release, and a go live gate before production.
Credentials you can check
No claims we cannot evidence. Everything below is certified, contracted or on the public record.
- ISO/IEC 27001:2022 certified, Certificate 1195-I-1, JAS-ANZ accredited, valid to December 2027
- Operating since 2012
- Salesforce Consulting Partner, with a certified team across Public Sector Solutions, OmniStudio, Sales Cloud and Marketing Cloud
- Member of the NSW Police Force Salesforce Professional Services Panel
- Australian delivery teams, with security-cleared personnel where required
- SCM0020 Advanced prequalification and BuyICT Digital Marketplace Panel 2 membership
- Offices in Sydney, Canberra, Brisbane, Melbourne and Adelaide
- Salesforce delivery for state, territory and Commonwealth agencies across justice, policing and housing
Salesforce case studies
Online Payment Solution (Salesforce Customer Payments Portal)
View case studyConsolidating 14 applications on a secure Salesforce instance for a Commonwealth agency
View case studyA secure online payment portal on Salesforce for a state justice department
View case studyA citizen services portal for housing on Salesforce and MuleSoft
View case studyTesting a Salesforce maintenance application for a state housing agency
View case studyFrequently asked questions
- What is Salesforce Public Sector Solutions?
- Public Sector Solutions is Salesforce's product for government. It adds ready-made data models and processes for licensing, permits, inspections, grants, benefits and case management, so agencies configure rather than build these from scratch.
- Do you only work on Salesforce, or Microsoft as well?
- Both. Seers is a Microsoft Solutions Partner and a Salesforce partner. Many of our clients run Salesforce for citizen-facing processes and Microsoft for productivity, documents and reporting, and we connect the two.
- Can you work with our existing Salesforce org?
- Yes. We start with a review of your current configuration, customisations and integrations before recommending changes, so we build on what works rather than replacing it.
- Which government panels can we buy through?
- Seers is prequalified on federal, NSW, QLD, SA and WA government panels, including BuyICT and the NSW Police Force Salesforce Professional Services Panel. Contact us and we will confirm the right route for your agency.
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Book a 45-minute meeting with our principal architects. No slideware, no sales pitch, just clear options and a costed path forward.