Built on the Microsoft platform
Native delivery across Azure, Power Platform, Dynamics 365 and Power BI by a certified team within the Microsoft Solutions Partner programme.
Seers Care · Application Managed Services
Your Microsoft platform, run like it matters.
Packaged managed support for Dynamics 365, Power Platform and Azure — one accountable supplier, one set of SLAs, one predictable annual arrangement.
ISO/IEC 27001:2022 Certified · Microsoft Solutions Partner · ITIL 4-Aligned · QLD, NSW & Federal Government
Why Seers Care
One accountable supplier for the platform your agency runs on.
Aligned to ITIL 4
Structured incident, problem, change and release management — with transparent monthly SLA reporting, delivered inside our ISO 27001-certified ISMS.
One accountable package
Replaces the patchwork of T&M engagements, BAU contracts and reactive support. Management, QA, tooling and reporting are all in — no hidden fees.
The tiers
Three packaged service tiers. Pick the one that fits the platform.
Essential
Keep it healthy.
For stable platforms with predictable demand: mature solutions in maintenance mode or sub-platforms ahead of a refresh.
- Business-hours coverage (Mon–Fri, 8am–6pm AEST)
- 1-hour P1 response
- Reactive incident & problem management, ITIL 4-aligned
- Monthly SLA reporting · quarterly service reviews
- Minor enhancement allowance included
Standard
Keep it moving.
For active departmental platforms balancing reactive support with continuous improvement.
- Everything in Essential, plus:
- 30-minute P1 response
- Proactive monitoring and platform health checks
- Monthly service reviews with trend analysis
- Quarterly improvement workshops and a managed CI backlog
- Expanded enhancement allowance
Premium
Keep it bulletproof.
For mission-critical, whole-of-agency platforms with high availability requirements.
- Everything in Standard, plus:
- 24×7 on-call for P1 incidents · 15-minute P1 response
- Annual DR test participation and security incident response coordination
- Quarterly architecture reviews · executive-level service reviews
- Annual platform health certification suitable for internal audit
- Maximum enhancement allowance
Request the Seers Care service guide
Full SLA tables, team composition and pricing, within one business day.
Proven in government
Run by the team that delivered it.
RoadTek — Queensland Government
From platform review to multi-stream managed delivery: ongoing Power Platform, SharePoint and data management support (Dataverse, Power BI, Snowflake) for a TMR commercialised business unit.
NSW Communities & Justice
Prime vendor for the digitisation of NSW court and tribunal services across 15 work packages — all delivered, then transitioned into ongoing Tier 2/3 managed support across the production estate.
Department of Foreign Affairs and Trade
Legacy modernisation onto Azure and M365, with a Power Platform Centre of Excellence uplifted to Federal Government security and governance standards.
Additional references — including Logan City Council, NSW Police Force and Hunter Water — available on request.
Easy to procure
Already on the panels you buy from.
Existing supplier under Queensland Government ICTSS.1303B, the TMR Microsoft Panel (Tranche 2), BuyICT Digital Marketplace Panel 2, and the Defence ICTPA Standing Offer. Brisbane-headquartered SME and registered veteran-supporting employer under Queensland Procurement Policy.
Flexible commercial structures are available — annual packages, multi-year arrangements aligned to panel terms, and tailored or hybrid build-and-run models.
Final word
Tell us about your platform. We'll tell you what it takes to run it well.
A 30-minute conversation is usually enough to recommend a tier fit. Book a service review — sales@seers.digital · 1300 885 782.
Talk to us
Ready to modernise without the risk?
Book a 45-minute meeting with our principal architects. No slideware, no sales pitch - just clear options and a costed path forward.