Built on Microsoft and Salesforce
Native delivery across Azure, Power Platform, Dynamics 365, Power BI and Salesforce by certified teams, as a Microsoft Solutions Partner and Salesforce Consulting Partner.
Seers Care · Application Managed Services
Managed services for Microsoft and Salesforce platforms.
Packaged managed support for Dynamics 365, Power Platform, Azure and Salesforce. One accountable supplier, one set of SLAs, one predictable annual arrangement.
ISO/IEC 27001:2022 Certified · Microsoft Solutions Partner · Salesforce Consulting Partner · ITIL 4-Aligned · Federal, NSW, QLD, SA and WA government panels
Why Seers Care
Why choose Seers Care
Aligned to ITIL 4
Structured incident, problem, change and release management, with transparent monthly SLA reporting, delivered inside our ISO/IEC 27001:2022 certified ISMS.
One accountable package
Replaces the patchwork of T&M engagements, BAU contracts and reactive support. Management, QA, tooling and reporting are all included, with no hidden fees.
The tiers
Seers Care service tiers
Bronze
Keep it healthy.
For stable platforms with predictable demand: mature solutions in maintenance mode or sub-platforms ahead of a refresh.
- Business-hours coverage (Mon–Fri, 8am–6pm AEST)
- 1-hour P1 response
- Reactive incident and problem management, ITIL 4-aligned
- Monthly SLA reporting · quarterly service reviews
- Minor enhancement allowance included
Silver
Keep it moving.
For active departmental platforms balancing reactive support with continuous improvement.
- Everything in Bronze, plus:
- 30-minute P1 response
- Proactive monitoring and platform health checks
- Monthly service reviews with trend analysis
- Quarterly improvement workshops and a managed CI backlog
- Expanded enhancement allowance
Gold
Keep it bulletproof.
For mission-critical, whole-of-agency platforms with high availability requirements.
- Everything in Silver, plus:
- 24×7 on-call for P1 incidents · 15-minute P1 response
- Annual DR test participation and security incident response coordination
- Quarterly architecture reviews · executive-level service reviews
- Annual platform health certification suitable for internal audit
- Maximum enhancement allowance
Request the Seers Care service guide
Full SLA tables, team composition and pricing, within one business day.
Proven in government
Managed services case studies
State government commercialised business unit
From platform review to multi-stream managed delivery: ongoing Power Platform, SharePoint and data management support (Dataverse, Power BI, Snowflake) for a commercialised government business unit.
State justice department
Prime vendor for the digitisation of court and tribunal services across 15 work packages. All were delivered, then transitioned into ongoing Tier 2/3 managed support across the production estate.
Commonwealth agency
Legacy modernisation onto Azure and M365, with a Power Platform Centre of Excellence uplifted to Commonwealth security and governance standards.
Additional references across local, state and federal government and utilities are available on request.
Easy to procure
Government procurement panels
Existing supplier under Queensland Government ICTSS.1303B, the TMR Microsoft Panel (Tranche 2), BuyICT Digital Marketplace Panel 2, and the Defence ICTPA Standing Offer. Brisbane-headquartered SME and registered veteran-supporting employer under Queensland Procurement Policy.
Flexible commercial structures are available: annual packages, multi-year arrangements aligned to panel terms, and tailored or hybrid build-and-run models.
Final word
Book a Seers Care service review
A 30-minute conversation is usually enough to recommend a tier fit. Book a service review: sales@seers.digital · 1300 885 782.