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Territory government housing service
GovernmentSalesforce
A citizen services portal for housing on Salesforce and MuleSoft
Seers delivered a Salesforce and MuleSoft citizen services portal for a territory government housing service, giving residents an online channel connected to the agency's existing back-end systems.
The challenge
What they were up against
The housing service needed an external online channel for residents, with case and service management behind it, that worked with established core systems rather than replacing them.
Our approach
What we did
- Designed and delivered a citizen-facing portal on Salesforce Experience Cloud
- Configured case and service management for housing staff
- Integrated the portal with existing core systems using MuleSoft
- Delivered over a six month engagement
The result
What changed
The housing service now has an online channel for residents that is connected to the systems staff already use, without replacing the core platforms underneath.
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