Consolidating 14 applications on a secure Salesforce instance for a Commonwealth agency

What they were up against

The agency needed to run a growing set of business applications, including grants management, international events and traveller safety services, on a single Salesforce platform without each application drifting into its own security model, release process and support arrangement.

What we did

• Consolidated 14 applications onto one governed Salesforce instance with shared platform services
• Delivered applications including Grants Management, International Events Management and Travel Safe
• Introduced Copado DevOps for controlled, auditable releases across all applications
• Uplifted the platform security posture from OFFICIAL: Sensitive to PROTECTED
• Provide ongoing delivery and support under a single platform team

What changed

The agency runs its Salesforce applications on a single secure platform with one security model, one release process and one support team, rather than managing each application separately.