All case studies
State courts and tribunals body
Justice & Policing
Application Support (OutSystems + MuleSoft)
Seers provided SLA-driven BAU support and operational transition for OutSystems and MuleSoft applications for a state courts and tribunals body, including runbooks, incident processes, code walkthroughs, and a service desk model.
The challenge
What they were up against
The organisation required reliable BAU operations for a portfolio of applications, including structured transition from build teams to operational support.
Our approach
What we did
- Deliver operational readiness and support capability including guides, documentation, and runbooks
- Conduct code walkthroughs and define deployment and recovery procedures
- Implement severity-based incident processes and service desk reporting
The result
What changed
Stable operations with measurable incident management and a cadence for continuous improvement.
More from Justice & Policing
Related case studies
Talk to us
Ready to modernise without the risk?
Book a 45-minute Modernisation Briefing with our principal architects.