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Major state policing agency
Justice & PolicingPower Platform

Licence Forms Digitisation

Seers digitised licensing application forms across eight divisions of a major state policing agency, replacing paper processing with secure digital workflows, validation controls, audit trails, and improved status visibility.

The challenge

What they were up against

Paper-based licensing workflows created friction for applicants and heavy administrative overhead for staff across multiple business areas with differing requirements.

Our approach

What we did

  • Deliver an end-to-end digital forms solution using Microsoft Power Platform
  • Implement validation and required-field controls to improve submission quality
  • Automate routing and approvals and provide audit trails for compliance
  • Improve visibility into application status
The result

What changed

Faster processing, cleaner data, improved compliance, and a better citizen experience.

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