Seers Digital delivers Salesforce for Australian government agencies and regulated organisations. Our Salesforce practice is a team of ten certified people across Public Sector Solutions, OmniStudio, Sales Cloud and Marketing Cloud, working from Sydney, Brisbane, Melbourne and Canberra.
Most of our clients do not run Salesforce on its own. They run it next to Microsoft 365, Dynamics 365, Azure and a data platform. We work across both, so the Salesforce build fits the rest of your estate rather than becoming another island.
What we build on Salesforce
- Public Sector Solutions. Licensing, permits, inspections, grants and case management, including Business Rules Engine and Benefit Management work our team has delivered for federal government.
- Guided processes with OmniStudio. Application forms, assessments and staff workflows that are configured rather than custom coded, so they are easier to change later.
- Portals and payments. Citizen and customer portals with secure online payments, using tokenisation so card data is never stored in Salesforce.
- Engagement. Sales Cloud and Marketing Cloud for stakeholder, customer and program communications.
- Integration and migration. Connecting Salesforce to your identity, document, finance and reporting systems, and moving data out of legacy platforms.
Recent Salesforce work
For a Commonwealth agency we deliver and support a secure Salesforce instance running 14 business applications, including grants management, international events and traveller safety, with Copado DevOps release control and a security posture uplifted to PROTECTED.
For a territory government housing service we delivered a citizen services portal on Salesforce Experience Cloud, with case management for staff and MuleSoft integration to existing core systems, over six months.
For a state justice department we built a PCI DSS aligned payment portal on Salesforce, integrated with the NSW Customer Payments Platform so no card data is stored, and took it to production in six weeks. We then applied the same pattern for a major state policing agency, delivering secure online payments inside its existing Salesforce portal.
For a state housing agency we provide senior QA engineering on a Salesforce maintenance application, with functional, MuleSoft and SAP integration, automated regression and performance testing.
We are on the NSW Police Force Salesforce Professional Services Panel, and we have been appointed Salesforce implementation and integration partner for a Commonwealth agency's multi-year Salesforce program.
How we deliver
We use the same delivery method across Salesforce and Microsoft work, because it has held up in government. Discovery comes first, then design and reusable foundations, then agile build cycles of evaluate, design, build, test and feedback, then UAT and go live. Each stage closes with a design, release or go live gate, so you decide when work moves forward.
Delivery is by an onshore Australian team under our ISO/IEC 27001 certified management system, with security-cleared personnel available where the environment requires it.
Support after go live
Where you want us to stay on, we provide support and enhancements through Seers Care managed services, with Bronze, Silver and Gold tiers depending on the level of cover you need.