Modernising court and tribunal services for NSW through end-to-end digital transformation

What they were up against

Court and tribunal services were constrained by manual, paper-heavy processes, fragmented user experiences, and limited online access. This created significant administrative burden, slower processing times, and accessibility barriers for both citizens and staff.

What we did

• Delivered digital lodgement and case management platforms using Dynamics 365 and Power Platform
• Built self-service portals to improve citizen access to court services
• Developed digital court file capabilities and electronic notices and briefs
• Integrated modern web front ends (React/Angular) with legacy court systems via APIs
• Leveraged Azure services to underpin scalable, secure platform delivery
• Enabled end-to-end digital pathways and foundations for paperless court operations

What changed

Multiple digital platforms were delivered across the program, enabling modernised end-to-end digital pathways and the foundations for paperless court operations. Citizens and staff gained 24/7 online access with real-time status tracking and notifications.