To streamline their accounts receivable process, the client sought a user-friendly payment portal that would enhance the self-service experience for customers while enabling efficient payment processing at their high-volume call centers.
Client's Need:
A NSW Government agency embarked on a reform program to digitise courts and tribunals, enhance operational efficiency, improve customer experience, mitigate technology risk, ensure business continuity, and strengthen data capabilities. To streamline their accounts receivable process, the client sought a user-friendly payment portal that would enhance the self-service experience for customers while enabling efficient payment processing at their high-volume call centers.
Solution:
Introducing the New Simple Payment Portal (SPP) with seamless integration into the legacy system. Leveraging the power of the OutSystems low-code platform, our expert IT team developed the Simple Payment Portal in just six weeks, significantly reducing the time typically required with traditional development methods. The SPP empowers users to generate personalized invoice links that can be conveniently delivered via email or SMS to their mobile devices. Payments are processed seamlessly, and customers receive instant receipts for their transactions.
Key Benefits:
- Enhanced Digital Access Controls: The client can now ensure appropriate access to their financial system based on team members' roles. With ease, they can assign specific roles to data, approvals, and payments, reinforcing security and accountability.
- Fraud Screening and Prevention: The digitized solution enables the establishment of robust business rules for invoice and receivables routing and processing, eliminating bypassing loopholes. By enforcing approvals in multiple steps, setting approval thresholds, and matching digital purchase orders, the risk of fraudulent activities is significantly reduced.
- Mitigation of Payment Fraud: Incorporating features such as multiple approvals, multi-factor authentication, and positive pay, the digitalization of payment processes effectively safeguards against payment fraud risks, including forgery, unauthorized debiting, and counterfeiting.
- 24/7 Accessibility: The Self-Service Customer Portal remains accessible to users around the clock, including NSW Public Holidays, ensuring convenience and availability whenever customers need assistance or make payments.
Outcome:
- Enhanced Customer Experience: By implementing the Simple Payment Portal, the client has significantly improved the self-service experience for their customers, facilitating convenient payment options and seamless receipt delivery.
- Cost Reduction: The streamlined payment process and automation of approvals have reduced operational costs associated with manual payment processing and mitigated the risk of financial errors.
- Faster & Secure Payments: The Simple Payment Portal ensures prompt payment processing while reinforcing security measures, offering customers peace of mind and convenience.
- Improved Cashflow: With a more efficient and user-friendly payment process, the client has experienced accelerated cashflow, reducing payment delays and improving financial operations.
- Industry Compliance & Cybersecurity: The implemented solution adheres to industry compliance standards, safeguarding sensitive customer data and protecting against cyber threats, ensuring a secure environment for all transactions.
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