Seers Digital Finalist CRN Impact Awards 2022 Business Transformation

Business Transformation

This award recognises projects that transform a customer's operations, delivering more efficient operations and profit growth. Projects eligible for this award could include modernisation or migration projects, creation or adoption of new applications, realising value from data, finding new ways to delight end-customers. If the project you worked on delivered the outcome of a better client business, you're in the running!

An internet upgrade for all Catholic schools across an entire state, a new cloud-based platform for financial services brokers and a consolidated portal to access court transcripts are the finalists in the Business Transformation category of the 2022 CRN Impact Awards.

The three CRN Business Transformation Award finalists are:

• Orro Group’s internet upgrade for Catholic Education Western Australia
• 365 Mechanix’s broker application platform for FlexiCommercial
• Seers Digital's consolidation of NSW courts transcription portals

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Seers Digital provides NSW courts with an online portal for court transcriptions

Courts across New South Wales see some 35,000 transcriptions prepared annually to serve as court records, but in the past these had to be ordered from specific courts, which are located in 14 jurisdictions. The manual paper-based process also created the risk of human error.

The Department of Communities and Justice and Customer Services (DCJ) sought to modernise the process by consolidating transcription portals and eliminating use of paper forms, which made it harder to manage non-fee waivers and capture non-disclosures contained as supplementary information. The project also aimed to elminate duplicate orders.

Sydney-based Seers Digital was tapped to design and implement an Online Transcript Portal, which it developed using the OutSystems low-code platform. The solution was developed to integrate with existing DCJ infrastructure and legacy back end court management systems.

Seers had to deal with unique requirements for different jurisdictions, complex system integrations and security checks. It credited agile methodology and the Department’s support for enabling it to complete the deployment over a 12-month period.

The project was delivered in stages and staggered for a rollout between internal customers in multiple jurisdictions, with Seers providing ongoing support while new requirements are requested. Seers said the project has saved the Department some $1 million a year in productivity.

Source: CRN