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Customer self portal

Provide the best customer self-service Improve customer satisfaction and retention withcustomer self-service portals.

With Low Code Technology, you can create high-quality and personalized self-service portals that automate back office processes, in a fraction of the time of traditional development methods.

Happy customers

Keep your customers happy with immediate access to all the information they need through intuitive portals without increasing your cost-to-serve.

What is customer self service?

Customer self service is a tool that lets customers search for answers to their questions without having to reach out to a physical person. Customer self service is support that allows users to find solutions themselves often through a knowledge base, chatbot, or automated task management platform.

Why should you use a customer self service portal?

As a business, your customers are your most valuable asset. Keeping them happy and satisfied with your product is key to maintaining a loyal customer case. Self-service portals provide your customers with a sense of control over the products they’ve purchased, so they can quickly solve problems before deciding to complain about your product to friends or on social media. It also shows your level of commitment to customer satisfaction.

The truth is, you don’t have to have a self-service portal. But when you do, it displays a level of respect and care for your customers that could be the deciding factor that pushes them to choose you over the competition.

1.
Self service portals reduces customer service costs.
2.
Self service portals improve agent productivity.
3.
Self service portals teach customers new skills
4.
Self service portals boosts site traffic.
5.
Self service portals leverage personalised information.

Most important attribute of the customer experience

75%

Fast response times

55%

Consistency across channels

52%

Knowledgable staff

46%

Clear consistent message

37%

A person to speak with

28%

Multiple contact points

23%

Easy to use tools for service

Provide Intuitive and Effective Self-Service Experiences

Create self-service portals quickly

Easily build high-quality reactive web portals along with companion apps that run on tablets and mobile phones. Leverage reusable and customizable UI patterns and screen templates for common scenarios. Meet all customers' needs with multi-language and accessibility support.

Automate and streamline processes

Integrate the back office with pre-built connectors to CRM and ERP. Quickly build reusable connectors to any system. Easily incorporate data from internal systems, external cloud providers and orchestrate everything with visual workflow and business logic.

Adapt to changing customer needs

Continuously update and improve customer portals with a platform that enhances the entire application lifecycle. Visual debugging, automated testing, built-in security and quality checks and one-click deployment with AI-powered dependency analysis enable continuous updating.

recent projects
Client success

Online Transcript Portal An application that allows the judiciary and registry staff in all jurisdictions to access case files electronically.

Online Transcript Portal
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Online Transcript Portal An application that allows the judiciary and registry staff in all jurisdictions to access case files electronically.

Online Transcript Portal
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Electronic annotation and distribution of Case Files supports electronic court case file management

NSW Government
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Nursing Application Development

Prostate Cancer Foundation of Australia
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A customer payment portal streamlines accounts receivable by making it easier and more convenient for your customers to pay you. It saves you time and processing costs while you collect faster. It also helps make cash forecasting more accurate.

Customer Self-Service App - Payment Portal
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Construction information management technology enables tunnelling project to be built digitally and delivers project controls for Sydney Metro.

Construction information management technology
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Automation and digitisation of forms on-the-go leads to efficiency gains, better collaboration and information sharing for Goodman Group.

Automation and digitisation lead to efficiency gains
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Review of NPS Payments System POS and Interbank Transactions Scalable payment technology delivers 30,000 transactions per second from 200,000 POS and interbank locations at CBA.

Review of NPS Payments System POS and Interbank Transactions
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Modern workforce apps lead to automation and efficiency onboarding contractors and employees and overall HR performance improvements at UGL.

Workforce automation and HR performance management
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Global mergers and acquisitions app drives significant growth, collaboration and better investment decisions across Amcor

Global mergers and acquisitions app drives significant growth
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Multi-experience mobile app enables citizens of Randwick City Council to view and track local news, development applications and lifeguard reports in real time.

Mobile application development
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DOWNLOAD
Download this free eBook and learn how to:
  • Innovations in automation technology,including task-based workflows, semantic automation, and RPA-plus platform
  • Advances in automation adoption, from CIOs to CSOs to HR
  • Strategies for automation optimisation, with step-by-step processes, things to watch out for, and the goals you should be setting
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