Department of Communities and Justice and Customer Services
Reform program is to help digitise courts and tribunals, enhance efficiency, improve customer experience, reduce technology risk and improve business continuity and build data capability.
Streamlining their accounts receivable process, the client needed a simple payment portal that will improve the customer self-service portal experience that makes it easier for their customers to make payments and for their high volume call centres to process payments efficiently.
New Simple Payment Portal (SPP) with legacy system integration.
Development of the portal was done on the OutSystems low-code platform. The IT team built the Simple Payment Portal in just 6 weeks about half the time it would take with traditional development methods.
Using the Simple Payment Portal, users can generate a unique invoice link, which can be sent by email or SMS to the client's mobile device, payment is processed and customer receives receipt.
As a result of this solution, the client can:
The Self Service Customer Portal is accessible 24 hours per day, 7 days per week, 365 days per year including NSW Public Holidays