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Case Studies
Australian Tax Office (ATO)
Case Studies

Australian Tax Office (ATO)

Scope:

ATO required expansion of collaboration capabilities to support its national workforce.

Solution:

Seers provided design and implementation of a knowledge portal built in SharePoint 2010 to meet the requirements of ATO personnel. The pilot rapidly expanded to other areas of the ATO and led to enhancements to develop the knowledge portal based on the success of the engagement.

Outcomes:

The project reduced the time to search for information, ability for various business departments and associated businesses to share departmental knowledge, improved awareness for employees and a scalable knowledge infrastructure to easily adapt with organisational changes.

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  • Innovations in automation technology, including task-based workflows, semantic automation, and RPA-plus platform
  • Advances in automation adoption from CIOs to CSOs to HR.
  • Strategies for automation optimisation, with step-by-step processes, things to watch out for, and the goals you should be setting
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