Mobile App for Rate Payers

Local Government puts rate payers first with self service mobile app

A mobile app available on Android and iPhone app stores whereby rate payers can have access to vast services like DAs, Beach forecasts, online services and bookings, push notification reminders for rubbish and much more.

Mobile App for Rate Payers


A Sydney based local government had an existing mobile app which it had launched with the ambition to expand and provide rate payers with additional services

Client Needs

Our Solution

A local government had previously commissioned a mobile application. Whilst it had seen moderate success, a significant number of improvements and optimisation had been identified. One of these being that the mobile application was initially able only to be installed on iOS devices.

The improvements identified were:

  • To make the application to be compatible with more mobile devices
  • To change underlying static data sources to real time sources.
  • Fixing the push notification
  • Introduce an Android version.
  • Refresh the look and feel in certain areas.
  • Integration with a number of proprietary applications to retrieve data (i.e. Development Applications, Access to council databases for news and updates, etc.).
  • Submission of forms to be captured and processed within the council’s internal workflow management systems.

Client Benefits & Outcome

The solution delivered an updated mobile app that was publicly available on Apple AppStore and Google Play and easily installed on iOS and Android devices across a wide range of Operating System versions. The features of the enhanced app included:

  • ‍Real time information shown in the app for Events, News, Waste, and Development Applications
  • Fully functional push notifications for Events, Development Applications and Waste.
  • Social media integration with Facebook and Twitter
  • A revamped and responsive look and feel
  • Track and comment on new Development Applications (DAs) near you
  • Notification when it's bin night in your street
  • Hourly Lifeguard reports and photos from our friendly Lifeguards at beaches
  • Find local news and events in your suburb
  • View interactive maps of your suburb showing parks, pools, libraries and community facilities
  • Find contact details for Council, your Ward Councillors and your local Precinct

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